Making Customers Part of a Successful Retail Team
Customer Service is defined as the assistance and advice provided by a company to those people who buy or use its products or services. It is…
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Distance Learning – The Principles of Team Leadership
Being a team leader or a supervisor is a familiar job to most people. It sounds responsible and by definition, it is. Synonyms for ‘responsible’ are…
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Becoming a Company’s Vital Cog – The Business Administrator
According to the latest figures from the Department for Business, Innovation and Skills at the start of 2020 there were just under six million private sector businesses…
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Lean Into Learning and Accelerate Your Career
Give or take a few years there is roughly a century between these two inspirational quotes on lean organisational philosophy by two titans of American and…
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The Advantages of Distance Learning
During the last 18 months distance learning has moved from the side-lines to centre stage because of the impact of the COVID-19 pandemic. It really has…
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How do I Become an Apprentice? – Earn, Learn, Qualify
Charlie Mullins, founder of Pimlico Plumbers wrote recently about apprenticeships in the Business Leader magazine. In a piece entitled, Apprenticeships are the only way to hit…
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How to Become a Customer Service Specialist
How many times have you been in a shop – or in the last year – on the phone or in a ‘live chat’ and while…
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How to be a Supply Chain Warehouse Operative
Working in a warehouse is so much more than moving boxes around or driving a forklift. It is the frontline of trade and as someone once…
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How to be a Customer Service Practitioner
Customer service is the key to a successful business. Keep the customer satisfied and a business will flourish. There are so many apt quotes about the…
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How to become an operations/departmental manager
A quick click on The Guardian’s jobs page as this piece was being written threw up 911 jobs for ‘operations manager’. One might be forgiven for…
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